If you have any questions or problems with your order, the fastest way to receive support is by opening a support request.
Common support request topics:
- Missing key caps or items
- Shipping address changes
- Shipping status
We do not allow:
- Order transfers
- Refunds after group buy or sale deadlines
Prefer email? You can also email us directly at firstname.lastname@example.org.
If you have any general questions about Bro Caps, Kult Worship Kaps, or our group buys, you might find the answer in our FAQ.
Popular FAQ articles:
Selling/transfering orders before the group buy/product has arrived.
You may not sell or transfer your order before your order has been delivered. Any orders sold before they arrive may be canceled. We also will n...
What is the best way to contact you if i have an issue with my order?
Please read our blog post found here: http://blog.ctrlalt.io/articles/2016/02/19/introducing-support-requests.html
Replacements for missing or damaged keys.
While we should be able to replace missing or damaged keys at no cost, this is not guaranteed. Replacements must be order within 30 days of rece...
Aggressive and abusive behaviour
We will not tolerate aggressive, rude or threatening behaviour to any member of [CTRL] ALT. These actions may result in your ticket or order bei...